Conditions for Return

To be eligible for a return:

• The item must have been purchased within the last 30 days.

• The item must be in its original packaging and unused.

🚫 Returns are not accepted for:

• Custom or personalized goods.

• Perishable goods or items with an expiry date.

• Unsealed items that cannot be returned for hygiene or health reasons.

• Items that are inseparably mixed with other products after delivery.

We reserve the right to refuse returns that do not meet these conditions.

📦 Returning Goods

Buyers are responsible for the cost and risk of returning items.
Please send returns to:

Jln Raya Ciater, Beranda Serpong Blok E No. 6, Ciputat, Tangerang Selatan, Banten, Indonesia

We are not responsible for lost or damaged goods during the return shipment. We recommend using a tracked and insured shipping service.

Refunds will only be issued upon receipt of the returned item or valid proof of return delivery.

🚫 Important Notice: Customs & Seizures

We are not responsible for any customs duties, taxes, import restrictions, or seizure by customs authorities in your country.
If your order is seized, delayed, or destroyed by customs, we cannot issue a refund.
By placing an order, you accept all risk regarding international shipping and import regulations in your destination country.

🎁 Gifts

If the item was marked as a gift at purchase and sent directly to you, you may receive store credit once we receive the return.
If the gift was shipped to the buyer first, any refund will be issued to the original purchaser.

📬 Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

📧 clove.cigarattes@gmail.com