FAQ and Duty Notice
Clove Cigarettes Kretek offers several payment methods:
Visa & Master credit cards
Clove Cigarettes Kretek Duty Notice
What is the currency used for your product pricing at Clove Cigarettes Kretek?
All prices quoted at our store are in American (US $) Dollars. All prices are for one (1) Carton/ one (1) Slof. Each carton / slof usually contains ten (10) packs of cigarettes.
How many cigarettes are in 1 carton / 1 slof?
What products does Clove Cigarettes Kretek sell and why should I order from your online site?
We sell Indonesian Clove Cigarettes with great prices! All of our products are guaranteed to be hygienic, of the highest quality and produced by the original manufacturer. Since we receive all our products directly from the manufacturer, we always supply the best products at the lowest prices
Can I purchase from Clove Cigarettes Kretek and have my order shipped overseas?
We ship to almost any place in the world! Our products are legal to ship within the conditions of the international postal regulations and standards.
How much do you charge for cigarettes shipping?
We charge a wieght-rate cigarettes shipping cost determined by country and by order. This means that every shipping charge is based only on the 'ship to' Country, not by quantities. It is wieght-rate by Country -- the same shipping cost whether you buy 1 or 10 cartons (or any amount in between.)
How many cartons can I order at one time?
We do not have an order limit for our customers. You can order as many cartons as you want but, for countries with strict laws about imported cigarettes, we recommended that you select no more than 1 cartons per single order.
Are imported clove cigarettes and other products always subject to 'duty taxes'?
No -- In most countries, duty tax is not charged for buying and importing up to 200 clove cigarettes at a time. For the other products, please check with your local post office for more detailed information on quota.
Can you guarantee that I will not be subject to a 'duty tax'?
Clove Cigarettes Kretek CAN NOT GUARANTEE anything involving 'duty tax.' It is the customer's responsibility to check the postal rules and regulation standards of the country to which the order is being shipped. Please contact the Customs Office in your country before ordering. If the package returns because it was rejected by custom clearance, your package will expired.
How does Clove Cigarettes Kretek shipping work?
We will ship your order immediately once our payment gateway has informed us that your payment has been processed. It may take 3-21 working days depending on the destination. Please remember -- there is often a delay as your package goes through customs/duty clearance.
By which mail couriers are the Clove Cigarettes Kretek orders shipped?
We use DHL Express , Post Indonesia shipping ( not available during covid 19 ( for our products.Therefore, you may ship your order either to your address or to your local post office (depending on the services provided by your local post office.) If the parcel has arrived at your local post office, they will inform you without additional cost.
How long will it take to receive my products after my order is purchased?
How can I track the shipment status of my order?
Clove Cigarettes Kretek will send an email to you as soon as we dispatch your order. This will include a tracking number for EMS Pos Indonesia / DHL which allows you to monitor to the progress of your package shipment through the internet. RAMS (Registered Air Mail Service) does not have any tracking number.
What if my package arrives 'damaged'?
Clove Cigarettes Kretek policy includes a 100% GUARANTEE for replacement at no charge to you if your package arrives with any damage to the contents! Any order of more than three (3) cartons is packaged in a custom-made box and sealed in a plastic shrink-wrap cover designed to protect your package during shipment.
Can I place orders on weekends?
Yes -- we accept and process orders 7 days a week. After we receive confirmation of payment, most orders are shipped the next day (exception: orders with payment confirmed on Sunday will be shipped on Monday.)
Is the information I provide to Clove Cigarettes Kretek on your web site 'safe and secure'?
Clove Cigarettes Kretek would like to assure our customers that we use the most advanced technology in internet security on our site. SSL (Secure Socket Layer) secures data on TCP/IP networks (such as the internet) through encryption -- an authentication technology which encrypts all transactions and information.
USA : FOR CLOVE CIGARETTE PURCHASES SHIPPED TO THE UNITED STATES ?
Firts you must apply permit from custom clearance base on your stay.
European Union Countries
Basicaly you must always pay the duty taxes of importing cigarettes. We suggest you to order not over from 1 cartons maximum in 1 order.